FAQ
Questions specific to orders
- AbhayShrey@GreenShutter.org
Frequently Asked Questions
We are both high school students from a small town in Southern California. Our goal is to inspire others to appreciate the natural world and contribute to its preservation. Each print tells a story of adventure, exploration, and the beauty that surrounds us. We want to provide excellent service to you while maintaining our commitments to school work.
01.
General Questions
Since we use a third-party print shop to print and ship your products, once an order is placed and shipped by them, we will not be able to cancel it. However, if your order has not yet been printed, please feel free to contact us by email, and we may be able to modify or cancel it.
Feel free to email us at AbhayShrey@GreenShutter.org, and we’ll get back to you as soon as possible! We aim to respond to all emails within 24 hours, but occasionally, there might be a slight delay due to schoolwork. Thanks for your understanding!
Due to the custom nature of our prints, we are unable to accept returns. However, please contact us, and on a case-by-case basis, we may offer a refund after deducting printing, processing, and return shipping costs.
We use Stripe for payments, which accepts all major credit cards in the U.S.
02.
Shipping Questions
Once we receive your order, we’ll process it with our print and shipping partners in Brooklyn, NY. Shipping time will vary based on your distance from New York.
We offer free standard shipping anywhere within the continental U.S. For faster delivery, we also provide express shipping at an additional cost, as well as premium shipping for print sizes 12×18 and above. If you would like to use these shipping options, please contact us before placing your order.
We’ve just launched our online print shop, and we don’t have any retail locations or gallery spaces yet. With your support, we hope to grow and make a bigger impact in the nature conservation community.
Unfortunately, due to frequent damages, we are presently only shipping to the US and Canada including Hawaii, Alaska, Puerto Rico, Military bases APO, FPO and DPO.
We ship our regular prints flat up to 20×30. Prints that are larger get ship via tube.
03.
Print Questions
Silver Halide is the classic darkroom technology where the paper is exposed to light, and the image is revealed on paper using chemicals. All our photo prints use this process.
Yes. All of our photo prints are archival. Photo Prints are printed using a silver halide process on Luster Paper.
No Border prints have border of 0.25 in and White Border prints have border of 0.5 in. We do not guarantee perfectly even borders on photo prints.
All of our original photos have a 4×6 ratio. For print sizes with different aspect ratios, we will crop the photos, focusing on the center of the image. If you prefer to avoid cropping, we offer a letterboxing option. Letterboxing preserves the full length and width of the image by adding white borders to the sides or top and bottom, ensuring the entire photo remains visible.
